Frank Pet Insurance review

Updated September 29, 2026 · AssureCue Editorial Team · Facts checked September 28, 2026

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Our verdict

Frank Pet Insurance suits pet owners in Britain who want monthly cover with per condition limits that refresh each policy year. Cover sits at £1,000-£5,000 per condition per policy year with excess at £99 and claims made online, which keeps budgeting clear for ongoing conditions.

Key facts

Best for
Pet owners seeking monthly cover with clear per condition limits
Insurance types
Pet (Source, checked September 28, 2026)
Provider type
Mga (Source, checked September 28, 2026)
Monthly payments
Yes (Source, checked September 28, 2026)
Excess from
£99 (Source, checked September 28, 2026)
Cover limit
£1,000-£5,000 per condition per policy year (Source, checked September 28, 2026)
Claims channels
Online (Source, checked September 28, 2026)
Age range
Over 4 weeks (Source, checked September 28, 2026)
Legal entity
Trusted Insurance Services Ltd (Source, checked September 28, 2026)
Headquarters
United Kingdom (Source, checked September 28, 2026)
Support channels
Email, Phone, Help-centre (Source, checked September 28, 2026)
Pricing model
Monthly
Official website
frankpetinsurance.co.uk

Apps and profiles

Elsewhere
Trustpilot

Pros and cons

Pros

  • Monthly billing through monthly with Monthly payments accepted, aiding budgeting
  • Per condition cover of £1,000-£5,000 per condition per policy year that refreshes each policy year
  • Support across email, phone and help centre for cover and claims queries
  • Accepts young pets aged Over 4 weeks

Cons

  • Claims run through online only, which may suit those comfortable managing documents digitally
  • Cover is limited to pet, so households wanting bundled home or travel cover need another provider
  • An excess of £99 applies to claims, which raises the cost of smaller vet bills

Ready to try Frank Pet Insurance?

Scored 8.6 / 10 by AssureCue.

See alternatives

Who it suits

  • Pet owners wanting dedicated cover rather than andsafe style multi line choice, given Frank lists pet
  • Owners valuing phone contact alongside digital help, since Frank offers email, phone and help centre unlike chat led rivals
  • Owners of young pets aged Over 4 weeks seeking early cover rather than waiting, unlike broader LV= household options

Who should look elsewhere

  • Drivers or travellers needing wider cover should consider andsafe instead, as Frank lists pet only
  • Households wanting combined home and life cover should consider LV= instead, since Frank stays focused on pet

The company behind it

Frank Pet Insurance is arranged by Trusted Insurance Services Ltd for customers in the United Kingdom. Oversight comes from the Financial Conduct Authority under licence 831252. Day to day help is offered through email, phone and help centre. That mix gives pet owners a domestic regulated point of contact with help by messages and voice plus self help resources.

How Frank Pet Insurance compares

Where Frank Pet Insurance is available

Available
United Kingdom
Licence in United Kingdom
Financial Conduct Authority (831252), checked September 28, 2026

Countries from the brand (Source, checked September 28, 2026)

Frequently asked questions

What vet fee limits does Frank Pet Insurance offer?+

Policies provide vet cover at £1,000-£5,000 per condition per policy year. The allowance applies for each condition and refreshes for each policy year, so ongoing illness in separate years draws on a fresh allowance subject to terms. Pet owners should match the tier to likely vet bills and to excess costs.

How does the excess work?+

Claims carry an excess of £99. That sum is deducted from an approved claim before payment, so small bills may fall largely to the owner. Readers comparing value should weigh the excess against the chosen cover tier and monthly outlay.

Which pets can be insured?+

Cover is open to pets aged Over 4 weeks. That early entry point helps owners insure young animals soon after arrival at home. Eligibility beyond that entry stage remains subject to policy terms around health and cover type.

How are claims submitted?+

Claims are handled through online. Owners submit details and supporting documents digitally and track progress without paper forms. Those who prefer to manage claims by phone or post should consider that route before purchase.

Can premiums be paid monthly?+

Plans use monthly billing and Monthly payments is yes. That structure spreads cost across the year and allows cover to continue while payments remain current. It suits owners who prefer regular outgoings over a larger payment at inception.

How can policyholders get support?+

Help is available through email, phone and help centre. Owners can call for guidance, write by email, or use self help material for cover and claims queries. The mix provides voice contact alongside written routes for policy administration.

Who regulates Frank Pet Insurance?+

Distribution is handled by Trusted Insurance Services Ltd under 831252 from the Financial Conduct Authority. That authorisation means sales and service activity falls under British insurance conduct rules. Owners can check the licence register when assessing provider standing.

Sources

Compiled from 5 source pages, checked September 28, 2026. We did not open an account.

Not confirmed yet: Premium from.

Frank Pet Insurance

Pet owners seeking monthly cover with clear per condition limits

8.6/10See alternatives

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