Updated September 29, 2026 · AssureCue Editorial Team
Emergency Assist vs Genertel (Generali group)
Emergency Assist vs Genertel (Generali group): the differences
| Compare |  Emergency Assist |  Genertel (Generali group) |
|---|---|---|
| Premium from | £19.32 | €9 |
| Insurance types | Breakdown, Van, Motorcycle | Auto, Motorcycle, Van, Home, Landlord, Life, Travel, Pet |
| Provider type | Broker | Insurer |
| Excess from | £0 | €350 |
| Claims channels | Phone, Email | Mobile app, Assistance line (24h road assistance), Online contact request form, Reserved customer area |
Same on both: Monthly payments (Yes).
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Key differences
- Genertel (Generali group) scores higher overall: 9.2 vs 8.7.
- Founded is lower at Genertel (Generali group): 1994 vs 2017.
- Insurance types: only Emergency Assist offers Breakdown.
- Insurance types: only Genertel (Generali group) offers Auto, Home, Landlord.
- Claims channels: only Emergency Assist offers Phone, Email.
- Claims channels: only Genertel (Generali group) offers Mobile app, Assistance line (24h road assistance), Online contact request form.
- Support channels: only Genertel (Generali group) offers Email.
Our verdict on each
Emergency Assist
Emergency Assist suits drivers, riders and van owners seeking breakdown protection with the option to pay in instalments. Premiums start at £19.32 for cover that stays focused on roadside needs, with claims and support arranged for straightforward help when disruption hits.
Genertel (Generali group)
Genertel suits Italian households and drivers who want car, home, motorcycle, van, life, travel and pet cover from one insurer and can pay monthly instead of up front. It sits at 135 of 252 brands on starting premium, so the entry price sits in the middle of the field.
Score breakdown
| Area | Emergency Assist | Genertel (Generali group) |
|---|---|---|
| Cost | 9.1HigherCost reflects excess of £0 at point of claim. | 8.7 |
| Offer | 8.6Offer centres on breakdown, van and motorcycle for roadside needs. | 9.5Higher |
| Trust | 8.5Trust rests on 579333 authorisation. | 9.4Higher |
Licences and countries
| Country | Emergency Assist | Genertel (Generali group) |
|---|---|---|
| Italy | Not confirmed | |
| United Kingdom | Financial Conduct Authority 579333 | Not confirmed |
Additional countries for Emergency Assist: 1. Additional countries for Genertel (Generali group): 1.
How they place
| Ranking | Emergency Assist | Genertel (Generali group) |
|---|---|---|
| Car insurance | 33 of 394 | 111 of 394 |
| Motorbike insurance | 17 of 120 | 49 of 120 |
| Van insurance | 4 of 38 | 13 of 38 |
Every fact side by side
| Fact | Emergency Assist | Genertel (Generali group) |
|---|---|---|
| Pricing model | Monthly | Monthly |
| Legal entity | Emergency Assist Ltd | Genertel SpA |
| Headquarters | United Kingdom | Italy |
| Founded | 2017 | 1994Lower |
| Support channels | Phone, Help centre | Help centre, Email, PhoneCovers more |
Pros and cons
Emergency Assist
Pros
- Premiums start at £19.32 on a monthly basis
- Monthly payments available with support via phone and help centre
- Claims contact through phone and email for direct help
Cons
- Support runs on phone and help centre only
- Claims run through phone and email only
Genertel (Generali group)
Pros
- Cover runs auto, motorcycle and van, so a household can keep car, home, life, travel and pet with the same carrier.
- Monthly payments are available, and the listed payment model is monthly.
- Support runs on help centre, email and phone, and claims can be opened through mobile app, assistance line (24h road assistance) and online contact request form.
Cons
- The motor third-party liability excess starts at €350, so smaller claims are not settled in full.
- Starting premium sits at 135 of 252 brands, against a site median of €8.37, which puts the entry price in the middle of the field.
- Support runs on help centre, email and phone, with no live chat listed.
Who each suits
Emergency Assist
Who it suits
- Drivers seeking phone based breakdown help
- Van and motorcycle owners wanting monthly terms
- Shoppers comfortable buying through a broker
Who should look elsewhere
- Shoppers wanting Hiscox for a different premium starting at $29.16
- Shoppers wanting andsafe for a different premium starting at €3.63
Genertel (Generali group)
Who it suits
- Households that want car, motorcycle, van, home, landlord, life, travel and pet under a single roof (auto, motorcycle and van).
- Drivers who prefer opening claims by app, by phone or through the online form in mobile app, assistance line (24h road assistance) and online contact request form.
- Anyone budgeting month by month rather than annually, since monthly payments are available.
Who should look elsewhere
- Price-first readers who are happy with bunq, where the listed premium starts at €0.
- Motor buyers comparing a single market, where Euroasia Insurance lists premiums from UZS 60,000.
- Shoppers after health or renters cover: Good Sam Insurance Agency includes both in auto, home and renters, while Genertel does not list them in auto, motorcycle and van.
Current offers
Genertel (Generali group)
Current offer
Discount code
Sconto immediato di 25 EUR su polizza Auto, Moto, Furgoni e Van: 25 EUR
Purchase the policy online autonomously; customer service assistance voids the discount
Source, checked September 26, 2026
Bonus
Promozione Assicurazione Vita Genertel: Buono Regalo Amazon.it fino a 200 EUR: up to 200 EUR Amazon.it gift voucher
Valid 21/09/2026 to 31/12/2026, voucher from 25 EUR to 200 EUR depending on policy premium, restrictions apply
Source, checked September 26, 2026
Bonus
Genertel e partner di PAYBACK: 50 PAYBACK points
Buy a Genertel policy among those in promotion
Source, checked September 26, 2026
Country by country
| Country | Emergency Assist | Genertel (Generali group) |
|---|---|---|
| Italy | No | Yes |
| United Kingdom | Yes | No |
Questions about each
Emergency Assist
How much does Emergency Assist breakdown cover cost?+
Premiums start at £19.32 for Saver breakdown cover. The plan is sold on a monthly basis, with Monthly payments available to spread the cost. Exact pricing depends on vehicle and cover selected, so check the quote before purchase.
Is there an excess to pay on a claim?+
The Saver plan carries excess of £0, so there is nothing extra to pay toward an approved claim. That structure keeps callouts simple at the roadside. Always confirm the excess wording in the policy documents before relying on cover.
Genertel (Generali group)
What does Genertel cost to get started with?+
Home cover is priced from €9. On starting premium that puts Genertel at 135 of 252 brands ranked here, and the site median is €8.37. So the entry point sits close to the middle of the field rather than at the cheap end.
Is there an excess to pay on car claims?+
On motor third-party liability the excess starts at €350, which is the share of a claim the insurer leaves with the policyholder. A claim under that figure is not settled in full. That is the excess figure listed, and other parts of a policy carry their own terms.