Capita Financial Services review
Updated September 28, 2026 · AssureCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Capita Financial Services suits households in Barbados that want auto, home, health, travel and life cover arranged through a broker on monthly payments. Its distinct trait is the Claims Centre, which takes claims by phone, email and online claim forms via Claims Centre, while the insurance itself sits with underwriters named at quote.
Key facts
- Best for
- Households in Barbados spreading auto, home, health, travel and life cover through one broker on monthly payments.
- Insurance types
- Auto, Home, Health, Travel, Life (Source, checked September 26, 2026)
- Provider type
- Broker (Source, checked September 26, 2026)
- Monthly payments
- Yes (Source, checked September 26, 2026)
- Claims channels
- Phone, Email, Online claim forms via Claims Centre (Source, checked September 26, 2026)
- Legal entity
- Capita Financial Services Inc. (Source, checked September 26, 2026)
- Headquarters
- Barbados (Source, checked September 26, 2026)
- Founded
- 1984 (Source, checked September 26, 2026)
- Support channels
- Phone, Email (Source, checked September 26, 2026)
- Pricing model
- Monthly
- Official website
- capitacaribbean.com
Apps and profiles
- Elsewhere
- LinkedInfacebook.cominstagram.com
Pros and cons
Pros
- One broker places all five lines, auto, home and health, so auto, home, health, travel and life can sit with a single contact
- Monthly payments are available, and monthly is the only payment model offered
- Claims run on phone, email and online claim forms via Claims Centre, so a claim can be started online as well as by phone or email
- A long trading record, with the group operating since 1984
Cons
- Support runs on phone and email only, with no live chat option
- As a broker, Capita Financial Services places cover with underwriters rather than carrying the risk itself, broker
- Monthly payments are the only route offered, so annual or single payment options are absent from the monthly list
Who it suits
- Households in Barbados that want auto, home, health, travel and life cover from one place
- Policyholders who prefer spreading the cost monthly rather than paying in a lump
- People who want to start a claim online, by phone or by email through the Claims Centre
Who should look elsewhere
- Shoppers who want cover from the provider itself rather than arranged through a broker, broker
- Anyone needing live chat, since support runs on phone and email only
- Householders wanting landlord or home emergency cover, which sits outside the auto, home and health list
Safety and regulation
Capita Financial Services acts as a broker, broker, so it places cover with underwriters rather than carrying the risk itself. It is registered in Barbados under the Insurance Act, Cap 310 (Barbados), composite insurance broker registration, and the group also operates under the Financial Institutions Act, Cap 324A (Barbados). Readers comparing providers should note that the contract sits with the underwriter, while the broker handles placement and claims handling.
Who runs it
The legal entity is Capita Financial Services Inc., Capita Financial Services Inc., based in Barbados, BB, and the group has operated since 1984. Support runs on phone and email, with phone and email as the listed routes for policy questions. Claims are handled separately through the Claims Centre, so policy servicing and claims follow distinct channels.
How Capita Financial Services compares
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Where Capita Financial Services is available
- Available
- Barbados, Saint Lucia
- Licence in Barbados
- Financial Institutions Act, Cap 324A (Barbados), checked September 26, 2026
- Licence in Barbados
- Insurance Act, Cap 310 (Barbados), composite insurance broker registration, checked September 26, 2026
Countries from the brand (Source, checked September 26, 2026)
Frequently asked questions
What kinds of insurance does Capita Financial Services arrange?+
The broker places five lines of personal insurance, listed as auto, home and health. That covers a household that wants auto, home, health, travel and life policies arranged through the same contact rather than shopping each one separately.
Can I pay monthly?+
Yes. Monthly payments are available, and monthly shows monthly as the only payment model offered. There is no annual or single payment option in that list, so anyone wanting to pay in a lump sum would need to look elsewhere.
How do I make a claim?+
Claims go through the Claims Centre, which accepts phone, email and online claim forms via Claims Centre. That means a claim can be raised online with a claim form, by email or by phone, giving more than one way to start a claim.
How do I contact support?+
Support runs on phone and email, so phone and email are the listed routes for policy questions. There is no live chat option, which matters if you prefer typing into a chat window during working hours.
Is Capita Financial Services an insurer or a broker?+
It is a broker, broker, so it places cover with underwriters rather than carrying the risk itself. The policy contract therefore sits with the named insurer, while the broker handles placement and claims handling.
Where is the company based and how long has it operated?+
The legal entity is Capita Financial Services Inc., Capita Financial Services Inc., headquartered in Barbados, BB, and the group has been operating since 1984. That length of trading record matters in a market where the provider behind a policy can change.
Is the broker regulated?+
Yes. It is registered in Barbados under the Insurance Act, Cap 310 (Barbados), composite insurance broker registration, and the group also operates under the Financial Institutions Act, Cap 324A (Barbados).
Sources
- capitacaribbean.com checked September 26, 2026
Backs: Insurance types
“Insurance - Home Insurance, Motor Insurance, Health Insurance, Travel Insurance; Personal Wealth Insurance Products - Life Insurance”
- capitacaribbean.com/capita-insurance-brokers checked September 26, 2026
Backs: Provider type
“The Company is registered as a composite insurance broker under the Insurance Act, Cap 310.”
- capitacaribbean.com/claims-center checked September 26, 2026
Backs: Claims channels, Support channels
“Claims Center - Motor Claims, Property Claims, General Claims, Liability Claims, Health Claims ... (246) 622-9200 ... cib_info@capitacaribbean.com”
- capitacaribbean.com/financial-services/insurance-premium-... checked September 26, 2026
Backs: Pricing model, Monthly payments
“Our Insurance Premium Finance service allows you to spread the cost of your insurance premiums over manageable monthly payments”
- capitacaribbean.com/history checked September 26, 2026
Backs: Founded, Headquarters, Legal entity, Licences
“Capita's story began in May 1984 when it was first established as the Caribbean Commercial Trust Company.”
Compiled from 5 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Premium from.
Capita Financial Services
Households in Barbados spreading auto, home, health, travel and life cover through one broker on monthly payments.