Confused.com review
Updated September 28, 2026 · AssureCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Confused.com suits UK households who would rather compare many lines of cover than settle with a single provider, and it works well for seniors shopping pet or car cover. Pet premiums start at £7.15, monthly payments are available, and pet cover includes Up to £4,000 pet vet treatment cover.
Key facts
- Best for
- Comparing several lines of personal cover in a single place, paid monthly.
- Premium from
- £7.15 (Source, checked September 26, 2026)
- Insurance types
- Auto, Home, Renters, Life, Health, Travel, Pet, Motorcycle, Van, Breakdown, Landlord, Critical-illness, Income-protection, Gadget, Home-emergency (Source, checked September 26, 2026)
- Provider type
- Comparison site (Source, checked September 26, 2026)
- Monthly payments
- Yes (Source, checked September 26, 2026)
- Cover limit
- Up to £4,000 pet vet treatment cover (Source, checked September 26, 2026)
- Age range
- 17-70+ (Source, checked September 26, 2026)
- Legal entity
- Inspop.com Limited (Source, checked September 26, 2026)
- Headquarters
- United Kingdom (Source, checked September 26, 2026)
- Founded
- 2002 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Help-centre, Community (Source, checked September 26, 2026)
- Audience
- Seniors
- Pricing model
- Monthly
- Official website
- confused.com
Apps and profiles
Pros and cons
Pros
- Cover types run across auto, home and renters, so several lines sit in the same place.
- Registered with the Financial Conduct Authority in the UK under 916665.
- Monthly payments are available, with monthly the payment model listed.
- Support channels include email, chat and help centre.
Cons
- Support runs on email, chat and help centre only, with no phone line.
- Vet treatment cover is capped at Up to £4,000 pet vet treatment cover.
- Car insurance quotes are limited to 17-70+.
Who it suits
- UK households holding more than a single kind of policy who want quotes in the same place
- Seniors, listed as the audience under seniors
- Drivers within 17-70+ who prefer monthly payments
Who should look elsewhere
- Good Sam Insurance Agency, if you want cover handled by an agency across auto, home and renters rather than through a comparison site
- bunq, if what you need is an account with pricing at €0 rather than insurance cover
- Euroasia Insurance, if a single market insurer starting at UZS 60,000 suits you better than a UK comparison site
Safety and regulation
Confused.com lists itself as comparison site, so the cover you end up holding belongs to whichever provider it introduces you to rather than to the site itself. It holds a Financial Conduct Authority licence in the UK under 916665, and that number is what the public register entry should match. Claims follow the provider you apply through, not the comparison page.
Who runs it
Confused.com is run by Inspop.com Limited, based in the United Kingdom and trading since 2002. As a comparison site it sits between you and the insurers rather than carrying risk itself, and its Financial Conduct Authority licence is registered under 916665. Help runs on email, chat and help centre, so there is no phone line, which suits people who prefer a written record.
How Confused.com compares
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Where Confused.com is available
- Available
- Guernsey, Isle of Man, Jersey, United Kingdom
- Licence in United Kingdom
- Financial Conduct Authority (916665), checked September 26, 2026
Countries from the brand (Source, checked September 26, 2026)
Frequently asked questions
How much does cover start at?+
Pet insurance premiums start at £7.15, listed in pounds sterling. The quote you see depends on the cover type, the details you enter and the provider it comes from, so the starting figure is a starting point rather than a price you are charged. Monthly payments are available, so the amount can be spread across the year.
Is Confused.com regulated?+
The site is authorised by the Financial Conduct Authority in the UK and its licence is registered under 916665. As a comparison site it is not the insurer on your policy, so check the specific provider on the register once a quote takes you through to them.
What kinds of insurance can be compared?+
The site lists auto, home and renters. That range covers motor, property, protection and lifestyle lines, so you can move between, say, car and travel cover without starting again. Some lines run through partner providers, which is why the number of quotes can differ between categories.
Who runs Confused.com?+
It is operated by Inspop.com Limited, headquartered in the United Kingdom and trading since 2002. Because it is a comparison site rather than an insurer, your contract is with the provider a quote introduces you to, not with the site itself.
Can I pay monthly?+
Monthly payments are available, and monthly is the payment model listed for the site. Spreading the cost over the year is common on comparison sites, but the total you pay across the year is worth checking on the quote before you accept it.
What does the pet cover include?+
Pet cover on the site includes Up to £4,000 pet vet treatment cover. That is the ceiling on vet treatment costs, so owners of older pets, or pets with a known condition, may find a policy near that limit is not enough on its own. Check what your chosen policy excludes before you commit.
Who is the site aimed at?+
The audience is listed as seniors, and the car insurance quotes cover ages 17-70+. That points to a site where older drivers and pet owners can shop in the same place, which is convenient if your household holds more than a single kind of policy.
Sources
- register.fca.org.uk/s checked September 26, 2026
Backs: Licences
- confused.com/about-us checked September 26, 2026
Backs: Provider type, Founded, Headquarters, Insurance types, Legal entity
“In 2002, we became the first comparison site.”
- confused.com/compare-car-insurance checked September 26, 2026
Backs: Age range, Audience, Pricing model, Monthly payments
“17-20, 20-29, 30-39, 40-49, 50-59, 60-69, 70+”
- confused.com/help/contact-us checked September 26, 2026
Backs: Support channels
“Get in touch help@help.confused.com; Let's chat on WhatsApp; Our customer research community was created to gather your thoughts on Confused.com. It's packed with forums, quick polls, and focus groups”
- confused.com/pet-insurance checked September 26, 2026
Backs: Cover limit, Premium from
“When you compare pet insurance quotes with Confused.com, you can select the level of cover you want - either £1,000, £2,000, £3,000 or £4,000.”
Compiled from 6 source pages, checked September 26, 2026. We did not open an account.
Related by the facts
Confused.com
Comparing several lines of personal cover in a single place, paid monthly.