Generali Global Assistance NA review

Updated September 28, 2026 · AssureCue Editorial Team · Facts checked September 26, 2026

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Our verdict

Generali Global Assistance NA sells travel cover from a US insurer aimed at seniors, and the standard plan carries medical cover of $50,000 per person per person. It suits travellers who want the policy issued by a licensed carrier and would rather settle the premium at purchase than pay monthly.

Key facts

Best for
Older travellers buying one US trip policy and wanting an insurer behind the cover.
Insurance types
Travel (Source, checked September 26, 2026)
Provider type
Insurer (Source, checked September 26, 2026)
Monthly payments
No (Source, checked September 26, 2026)
Cover limit
$50,000 per person (Source, checked September 26, 2026)
Claims channels
Online eClaims portal, Phone, Email (Source, checked September 26, 2026)
Legal entity
Customized Services Administrators, Inc. (CSA) (Source, checked September 26, 2026)
Headquarters
United States (Source, checked September 26, 2026)
Founded
1997 (Source, checked September 26, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 26, 2026)
Audience
Seniors
Official website
generalitravelinsurance.com

Apps and profiles

Elsewhere
bbb.orgconsumeraffairs.com

Pros and cons

Pros

  • The policy is underwritten by an insurer rather than placed by a broker: insurer.
  • Standard plan medical cover of $50,000 per person per person.
  • Claims run through online eClaims portal, phone and email, so a claim can start online, by phone or by email.
  • Admitted or licensed to do business in all US states and the District of Columbia under NAIC # 11231.

Cons

  • Insurance types run to travel alone, so nothing else can be bundled with the trip policy.
  • The business is based in the United States and its licences are US regulators, so cover is written for US residents.
Generali Global Assistance NA

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Scored 8.9 / 10 by AssureCue.

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Who it suits

  • Travellers who want travel cover on its own, since Euroasia Insurance lists auto, home and travel and the extra lines there are not needed.
  • Shoppers weighing a single licensed carrier against a multi-line agency such as Good Sam Insurance Agency, which lists auto, home and renters.

Who should look elsewhere

  • Anyone who wants travel, home, motor, life, health, pet and motorcycle cover in one place: bonus.ch lists auto, home and life against Generali's travel.
  • Travellers who budget a fixed sum each month rather than paying at purchase; Good Sam Insurance Agency offers a wider line list to compare, with auto, home and renters in one place.

Safety and regulation

Generali Global Assistance NA is the insurer behind the policy, not a broker, so the cover is underwritten by the carrier rather than passed through an intermediary. It is admitted or licensed to do business in all US states and the District of Columbia under NAIC # 11231, and it also holds CA Lic. No. 821931.

Who runs it

The policy is issued by Customized Services Administrators, Inc. (CSA), a business based in the United States and trading since 1997. Support runs on email, chat and phone, so questions can go by phone, by chat, by email or through the help centre. The licences behind it are NAIC # 11231 and CA Lic. No. 821931.

How Generali Global Assistance NA compares

Where Generali Global Assistance NA is available

Available
United States
Licence in United States
NAIC / state insurance regulators (admitted or licensed to do business in all states and the District of Columbia) (NAIC # 11231), checked September 26, 2026
Licence in United States
California Department of Insurance (CA Lic. No. 821931), checked September 26, 2026

Countries from the brand (Source, checked September 26, 2026)

Frequently asked questions

What does Generali Global Assistance NA cover?+

It is a travel insurer, so its insurance types run to travel alone, with no home, motor, life or pet lines attached. The standard plan carries medical cover of $50,000 per person. Anyone wanting several kinds of cover in one place is better served elsewhere.

Is Generali an insurer or a broker?+

It is an insurer: insurer. That matters at claim time, because the carrier is the one that settles the claim rather than an intermediary forwarding it. The licences behind it are US state regulators, so the obligations sit with a regulated carrier.

Which regulators supervise Generali Global Assistance NA?+

It is admitted or licensed to do business in all US states and the District of Columbia under NAIC # 11231, and it also holds CA Lic. No. 821931. US residents are covered by a regulated carrier.

Can I pay monthly?+

The answer on monthly payments is no, so a policy is paid for at purchase rather than in instalments. That suits anyone who prefers a single clear transaction over a recurring charge, and it rules the brand out for shoppers who budget a fixed sum each month.

How do I make a claim?+

Claims start through online eClaims portal, phone and email, so a claim can be opened online through the eClaims portal, by phone or by email. Policy questions go through email, chat and phone, which adds live chat and a help centre to those routes.

Who is the travel policy written for?+

The stated audience is seniors, so older travellers are the group the product is designed around. It is aimed at US residents, since the business sits in US and its licences come from US regulators, so policyholders elsewhere start from a different market.

What do travel policies cost?+

For context, the median starting premium across travel policies in this comparison is €7.93, with a lower quartile of €2.28 and an upper quartile of €45.91. Generali Global Assistance NA is a travel-only insurer, so a quote comes from that single line.

Sources

Compiled from 6 source pages, checked September 26, 2026. We did not open an account.

Not confirmed yet: Premium from.

Generali Global Assistance NA

Generali Global Assistance NA

Older travellers buying one US trip policy and wanting an insurer behind the cover.

8.9/10See alternatives

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