True Traveller review

Updated September 28, 2026 · AssureCue Editorial Team · Facts checked September 26, 2026

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Our verdict

True Traveller is a UK travel broker aimed at backpackers and longer trip travellers, with single trip cover for ages up to 75 single trip; up to 65 multi-trip. Claims run on online, phone and email, and the medical and repatriation limit is written in pound for UK policies and in euro for European policyholders.

Key facts

Best for
Backpackers and long trip travellers buying trip-only cover from a UK broker.
Insurance types
Travel (Source, checked September 26, 2026)
Provider type
Broker (Source, checked September 26, 2026)
Excess from
£35 to £125 (Source, checked September 26, 2026)
Cover limit
10,000,000 GBP medical and repatriation (10,000,000 EUR for European policyholders) (Source, checked September 26, 2026)
Claims channels
Online, Phone, Email (Source, checked September 26, 2026)
Age range
up to 75 single trip; up to 65 multi-trip (Source, checked September 26, 2026)
Legal entity
The True Traveller Limited (UK, Company No. 07368275); True Traveller s.r.o. (Czech Republic, ICO 118 79 084) for European sales (Source, checked September 26, 2026)
Headquarters
United Kingdom (Source, checked September 26, 2026)
Founded
2010 (Source, checked September 26, 2026)
Support channels
Phone, Email, Chat, Help-centre (Source, checked September 26, 2026)
Official website
truetraveller.com

Apps and profiles

Elsewhere
TrustpilotXfacebook.cominstagram.comyoutube.com

Pros and cons

Pros

  • Help and claims run on separate channels, phone, email and chat for questions and online, phone and email for claims.
  • Backpacker cover is the core product, with the medical and repatriation limit written in pound for UK policies and in euro for European policyholders.
  • Trading since 2010 and registered with the Financial Conduct Authority in the UK, 756107.

Cons

  • Every claim carries an excess of £35 to £125, so a payout is reduced by that amount.
  • You buy through a broker, broker, not from the underwriter named on the policy.
  • Travel is the only line listed, travel, so home, car or pet cover has to come from elsewhere.
True Traveller

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Scored 8.9 / 10 by AssureCue.

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Who it suits

  • Backpackers and long trip travellers who want trip-only cover arranged by a broker.
  • Older single trip travellers, since up to 75 single trip; up to 65 multi-trip covers a wide age band.
  • Travellers who would rather reach help and claims on separate routes, phone, email and chat and online, phone and email.

Who should look elsewhere

  • Good Sam Insurance Agency, auto, home and renters, if you want travel cover in a group that also holds auto, home, life, health and pet lines.
  • bonus.ch, auto, home and life, if your household needs travel next to life, health, pet and motorcycle cover.
  • Euroasia Insurance, auto, home and travel, if you want travel alongside auto, home and gadget cover.

How your money is protected

True Traveller operates as a broker, broker, so quotes come through a middleman rather than straight from the underwriter. The business is registered with the Financial Conduct Authority in the UK under 756107. Because it is a broker, the money sits with the insurer named on the policy rather than with the broker you quote on.

The company behind it

The business behind the policy is The True Traveller Limited, based in the United Kingdom, with a Czech company handling European sales under the same trading name. It has traded since 2010. Questions go through phone, email and chat, and the UK business is registered with the Financial Conduct Authority under 756107.

How True Traveller compares

Where True Traveller is available

Available
Guernsey, Isle of Man, Jersey, United Kingdom
Licence in United Kingdom
Financial Conduct Authority (756107), checked September 26, 2026

Countries from the brand (Source, checked September 26, 2026)

Frequently asked questions

What will a policy cost me?+

Each policy is quoted for the trip and the cover level chosen, and the excess is the cost that varies most between policies: it runs £35 to £125. Across the site's travel listings the median starting premium is €7.93, so destination, trip length and cover level move the final price.

How much medical cover do I get?+

Backpacker cover sets a high medical and repatriation limit, written in pound for UK policies and in the same amount in euro for European policyholders. If you are treated abroad, that limit is what pays out, and the claim starts on online, phone and email.

How old can I be to buy cover?+

Cover ages run up to 75 single trip; up to 65 multi-trip, so single trip buyers get the wider band. The two bands are set separately, which matters if you are an older traveller planning a full year of trips rather than one holiday.

Is the company regulated?+

Yes. The UK business is registered with the Financial Conduct Authority under 756107, and it trades as a broker, broker, so the policy is arranged on your behalf rather than written by the company you deal with. The Czech company handles European sales.

How do I get help or make a claim?+

Policy questions go through phone, email and chat, and claims are handled separately on online, phone and email. That split keeps a general enquiry away from the claims team, and help centre articles sit alongside phone, email and chat for anything more involved.

Can I get home, car or pet cover here as well?+

No. The listed range is travel, so the products are built around the trip itself. Home, auto or pet cover has to come from another provider, which is why the wider lists at Good Sam Insurance Agency or bonus.ch may suit a household buying several policies at once.

How long has it been trading?+

Trading began in 2010 from the UK, with a Czech entity now selling to European customers. That length of history mainly speaks to the broker, since the cover itself sits with the insurer named on the policy rather than with the broker you quote.

Sources

  • register.fca.org.uk/s/firm checked September 26, 2026

    Backs: Licences

  • truetraveller.com checked September 26, 2026

    Backs: Age range, Insurance types

    “the maximum age we are able to insure to is 75 ... Multi-Trip policies are only available for travellers up to 65 years of age”

  • truetraveller.com/aboutus checked September 26, 2026

    Backs: Provider type, Founded, Headquarters, Legal entity

    “The True Traveller Limited, Company No: 07368275, registered in England ... acts as an insurance intermediary, authorised and regulated by the Financial Conduct Authority under registration number...”

  • truetraveller.com/backpackers-insurance checked September 26, 2026

    Backs: Cover limit

    “£10 million for UK policyholders, or €10 million for European policyholders, is the standard level of medical and repatriation cover on all our policies.”

  • truetraveller.com/claims checked September 26, 2026

    Backs: Claims channels, Excess from

    “You can start a claim here ... You will receive communication by email from CSA ... Alternatively, you can make a regular phone call”

  • truetraveller.com/faq checked September 26, 2026

    Backs: Support channels

    “The True Traveller Team are available between 9am - 6pm Mon - Fri Call us 020 3822 0200 Or send us an email.”

Compiled from 6 source pages, checked September 26, 2026. We did not open an account.

Not confirmed yet: Premium from, Monthly payments.

True Traveller

True Traveller

Backpackers and long trip travellers buying trip-only cover from a UK broker.

8.9/10See alternatives

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